All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund for faulty products.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive, you may request a refund or exchange, but you must return the item at the return address at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.rugbystocks.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of rugbystocks.com
You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.
Exchanges and returns.
If for any reason you would like to exchange your product or return, perhaps for a different size, you must contact us first on Contact Us page and we will guide you through the steps.